Beaglex Return, Refund & Cancellation Policy

At Beaglex, we are committed to delivering premium skincare products with the highest quality standards. Every order is carefully packed and dispatched to ensure it reaches you in perfect condition. However, if you experience any issues with your order, our support team is here to help you with a smooth and transparent resolution process.

Your satisfaction is important to us, and we strive to make every shopping experience simple, safe, and hassle-free.

---

Cancellation Policy

• Orders can be cancelled within 1 hour of placing the order or before the order is dispatched, whichever comes first.

• Once an order has been packed or dispatched, it cannot be cancelled.

• Partial cancellations or cancellation of individual products from an order are not permitted after the order has been placed.

• To request an order cancellation, please email us at care@beaglex.in with your Order ID.

• For prepaid orders cancelled within the eligible time frame, a full refund will be initiated to the original payment method. Refunds are generally processed within 24–48 business hours after the cancellation request has been approved.

• Orders cannot be cancelled after delivery due to hygiene and safety reasons.

Beaglex reserves the right to refuse cancellations or delay refunds in cases involving suspicious transactions, repeated cancellations, or misuse of our return and refund policy.

---

Damaged Product Received?

If you receive a product that is damaged during transit:

• Please report the issue within 48 hours (2 days) of delivery.

• Share clear photographs of the damaged product, outer packaging, shipping label, and invoice.

• Our team will verify the claim and, if approved, offer either:

  • A replacement product, or

  • A full refund, depending on product availability.

Claims made after 48 hours of delivery may not be eligible for replacement or refund.

---

Wrong, Missing or Incomplete Order

If you receive the wrong item or any product is missing from your order:

• Notify us within 48 hours (2 days) of receiving the package.

• Please provide your Order ID along with photographs of the products received.

• An unboxing video recorded from the moment the package is opened is highly recommended, as it helps us verify and resolve your claim much faster.

• After verification, we will arrange a replacement or dispatch the missing product at no additional cost.

---

Product Results & Effectiveness

Skincare results vary from person to person depending on individual skin type, lifestyle, and consistency of use.

If you believe a Beaglex product is not suitable or has not delivered the expected results:

• Contact us within 7 days of consistent product usage.

• Our skincare support team will review your concern and guide you with the best possible solution.

• In genuine cases, Beaglex may offer a store credit or discount coupon equal to the product value, redeemable on a future purchase.

Please note that refunds are not provided solely because a product did not produce the desired results.

---

Skin Reactions & Allergies

Although Beaglex products are formulated using carefully selected ingredients, every individual's skin is different.

Before using any skincare product, we strongly recommend performing a Patch Test, especially if you have sensitive skin or known allergies.

If you experience irritation or an adverse reaction:

• Stop using the product immediately.

• Contact our customer support at care@beaglex.in with details and photographs (if applicable).

• Our team will assist you with further guidance.

Please always follow the usage instructions mentioned on the product packaging.

---

Return Policy

For hygiene, safety, and quality assurance reasons:

• We do not accept returns of opened, used, or tampered products.

• Products with broken safety seals or damaged packaging caused after delivery are not eligible for return.

• Returns are only accepted in cases of:

  • Damaged products received.

  • Wrong products delivered.

  • Missing items in the shipment.

  • Manufacturing defects (subject to verification).

---

Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

• Refunds are typically initiated within 24–48 business hours after approval.

• Depending on your bank or payment provider, the amount may take 5–7 business days to reflect in your account.

• Cash on Delivery (COD) order refunds, where applicable, will be processed through bank transfer after collecting the required bank account details.

---

Important Notes

• We do not provide dermatological consultations or medical treatments.

• We do not offer monetary compensation beyond the value of the approved product refund or replacement.

• Products purchased during clearance sales, promotional offers, or special campaigns may not be eligible for return unless they are damaged or incorrectly delivered.

• Beaglex reserves the right to reject claims that do not meet the conditions mentioned in this policy.

For any questions or assistance, please contact our support team at care@beaglex.in. We are always happy to help.