Shipping policy

Shipping Policy

Last Updated: August 2026

At Beaglex, we are committed to delivering your skincare products safely, securely, and as quickly as possible. Every order is carefully packed to maintain product quality throughout transit.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, promotional sales, or high-demand periods, order processing may take slightly longer than usual.

Shipping Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days

  • Tier 2 & Tier 3 Cities: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping may be available on eligible orders during promotions or above the minimum order value displayed on our website.

  • Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Order Tracking

Once your order has been dispatched:

  • You will receive an email and/or SMS containing your tracking details.

  • You can track your shipment using the tracking link shared with you.

If you do not receive tracking information within 48 hours after dispatch, please contact our support team.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect shipping address

  • Incorrect contact details

  • Customer unavailable

  • Refusal to accept delivery

the order may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

Address Changes

Shipping addresses can only be modified before the order has been packed or dispatched.

To request an address change, please contact us immediately at care@beaglex.in with your Order ID.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed Deliveries

Although we strive to deliver every order on time, delays may occasionally occur due to:

  • Bad weather

  • Natural disasters

  • Government restrictions

  • Courier operational issues

  • Public holidays

  • High order volumes

We appreciate your patience in such situations and will make every effort to keep you informed.

Damaged or Tampered Packages

If your package appears to be damaged or tampered with at the time of delivery:

  • Do not accept the package if the damage is significant.

  • Take clear photographs of the package.

  • Contact our support team within 48 hours of delivery at care@beaglex.in.

Our team will investigate the issue and arrange a replacement or refund where applicable.

Missing or Incorrect Items

If you receive:

  • A wrong product

  • Missing items

  • Incomplete order

Please notify us within 48 hours of delivery.

To help us verify your claim quickly, we strongly recommend recording an unboxing video from the moment you open the sealed package.

International Shipping

Currently, Beaglex ships only within India.

If we begin offering international shipping in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: care@beaglex.in

Website: www.beaglex.in

Business Hours: Monday – Saturday | 10:00 AM – 6:30 PM (IST)

We appreciate your trust in Beaglex and look forward to delivering a smooth and reliable shopping experience every time.